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Live a Singular experience! ID of auxiliary administrative activities and customer service

January - December 2024

AMPANS

AMPANS Activa

Course details

Age

Young people between 16 and 29 years old

Requirements

Disability certificate 33% and registered as DONO

Type of training

Orientation and job placement programme

Iteinerary

Customer service and administrative support

Training model

Participants will carry out a series of training actions that will provide technical and instrumental knowledge to develop auxiliary operations in the administration and reception department, and basic customer service activities. The course includes administrative tasks of reception and management of correspondence and parcels, as well as resources to carry out good customer service.

Duration

430 hours

Job placement service

This programme is part of our orientation and job placement service.

Content

Auxiliary operations of administration and reception

  • Socio-occupational personal resources
  • Basic communication operations
  • Mail and parcel reception and management techniques.
  • Administrative techniques

Basic customer service activities

  • Basic principles of customer service
  • Customer service
  • The provision of services
  • Steps towards a good customer service

Complementary training

  • Prevention of Occupational Risks
  • Environmental awareness

Career guidance

  • Emotional intelligence
  • Decision-making
  • Personal planning and strategies

Internships

Possibility of contracting

What is the Singulars Programme?

The objective of the Singular Projects is to reinforce the employability of young people who are not employed and are not integrated in the education or training systems, by carrying out actions determined by the National Plan for the Implementation of the Youth Guarantee

The Singulars Programme offers an occupational training model to young people with functional diversity, with the aim of improving their employability and professional skills. Through training and guidance accompaniment, we work towards greater employability. This subsidised training programme for young people focuses on professional skills oriented towards administrative tasks and customer service.

Oragniza

Collaborating entities

With the support of:

Subsidised by the Public Employment Service of Catalonia with funds received from the State Public Employment Service (SEPE), regulated by Order EMT/236/2022.

Join the programme

In 3 steps you will be enrolled in the programme

    • 1

    • 2

    • 3

    Previ